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      Salesforce Course Syllabus

      Salesforce Training Syllabus

      Salesforce is a powerful CRM platform that lets organizations have a leg up in the competition. Get a deep insight about it from experts at SLA Institute, and benefit from the thorough Salesforce course syllabus.

      Cloud Computing Fundamentals

      • Introduction to the Cloud Computing
      • Evolution of Cloud Computing
      • Comparisons with other computing techniques fetchers
      • Key characteristics of cloud computing
      • Advantages/Disadvantages
      • Classification of Cloud Computing
      • Based on as a service model
      • SAAS (Software as a service)
      • PAAS (Platform as a service)
      • IAAS (Infrastructure as a service
      • Based on deployment or access model
      • Cloud
      • Private Cloud
      • Hybrid Cloud

      Sales Force CRM Concepts

      • What is CRM?
      • How CRM can help?
      • Sales force CRM Navigation terminology
      • Compare Salesforce.com CRM with other CRM products
      • Customization in sales force .com CRM
      • Introduction to sales force CRM Setup tool
      • Personal Setup
      • App Setup
      • Admin Setup
      Salesforce.Com Cloud Overview
      • Sales Cloud
      • Service Cloud
      • Collaboration Cloud
      • Project development life cycle
      • Sales force editions
      • Apex data loader
      Organization Administration
      • Set your organization’s language & locale
      • Manage currency
      Customization
      • Create custom profiles & custom fields
      • Define dependent pick list
      • Customize lookup fields
      • Customize validation & formulas
      • Customize page layouts
      • Customize standard related lists
      • Use field-level security
      Workflow
      • Define workflow
      • Set up workflow rules
      • Set up workflow tasks & alerts
      Workflow Approvals
      • Plan approvals using workflow
      • Use the approval wizard – standard vs. jump start
      • Create workflow approvals
      Security & Access
      • Create & Manager Users
      • Set organization-wide defaults
      • Learn about record accessed
      • Create the role hierarchy
      • Learn about role transfer & mass Transfer functionality
      • Profiles, Login History
      Data Utilities
      • Importing overview
      • Learn about import solutions & Custom Object records using the data loader
      • User mass delete
      • Initiate weekly export
      • Use storage
      Analytics
      • Create custom reports
      • Use advanced filters
      • Use conditional highlighting
      • Use custom summary formulas
      • Use dashboards
      Extending Salesforce CRM
      • Learn about custom objects
      • Learn about custom tabs
      • Learn about custom web tabs
      The Appexchnage
      • The AppExchange
      • Install an app
      • Delete an app
      Visual Force
      • Introduction and Tools
      • Purpose of Visualfoce
      • MVC Architecture
      Controllers
      • Variables and Formulas
      • Standard Controllers and Standard List Controllers
      • Custom Controllers and Controller Extensions
      • Using static resources and custom components
      • Styling VF pages
      • Overriding buttons, links and tabs with VF
      • Using JavaScript in VF Pages
      • Advanced examples
      APEX
      • Introduction to Apex
      • Pupose of Apex
      Apex Scheduling
      • Triggers
      • Invoking Apex
      • Classes, Objects and Interfaces
      • Testing Apex
      • Dynamic Apex
      • Batch Apex
      • Debugging Apex
      • Deploying Apex
      • Developing Apex in managed packages
      SObjects And The Database
      • sObjects and the Database
      • What is an sObject
      • SOQL and SOSL Queries
      Conclusion

      Customer focus is important for today’s organizations, and Salesforce CRM helps in the same. Ensure to learn it from SLA Institute which has an updated Salesforce course syllabus.

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