Salesforce Course Syllabus

Cloud Computing Fundamentals

• Introduction to the Cloud Computing
• Evolution of Cloud Computing
• Comparisons with other computing techniques fetchers
• Key characteristics of cloud computing
• Advantages/Disadvantages
• Classification of Cloud Computing
• Based on as a service model
• SAAS (Software as a service)
• PAAS (Platform as a service)
• IAAS (Infrastructure as a service
• Based on deployment or access model
• Cloud
• Private Cloud
• Hybrid Cloud

Sales Force CRM Concepts

• What is CRM?
• How CRM can help?
• Sales force CRM Navigation terminology
• Compare Salesforce.com CRM with other CRM products
• Customization in sales force .com CRM
• Introduction to sales force CRM Setup tool
• Personal Setup
• App Setup
• Admin Setup

Salesforce.Com Cloud Overview

• Sales Cloud
• Service Cloud
• Collaboration Cloud
• Project development life cycle
• Sales force editions
• Apex data loader

Organization Administration

• Set your organization’s language & locale
• Manage currency

Customization

• Create custom profiles & custom fields
• Define dependent pick list
• Customize lookup fields
• Customize validation & formulas
• Customize page layouts
• Customize standard related lists
• Use field-level security

Workflow

• Define workflow
• Set up workflow rules
• Set up workflow tasks & alerts

Workflow Approvals

• Plan approvals using workflow
• Use the approval wizard – standard vs. jump start
• Create workflow approvals

Security & Access

• Create & Manager Users
• Set organization-wide defaults
• Learn about record accessed
• Create the role hierarchy
• Learn about role transfer & mass Transfer functionality
• Profiles, Login History

Data Utilities

• Importing overview
• Learn about import solutions & Custom Object records using the data loader
• User mass delete
• Initiate weekly export
• Use storage

Analytics

• Create custom reports
• Use advanced filters
• Use conditional highlighting
• Use custom summary formulas
• Use dashboards

Extending Salesforce CRM

• Learn about custom objects
• Learn about custom tabs
• Learn about custom web tabs

The Appexchnage

• The AppExchange
• Install an app
• Delete an app

Visual Force

• Introduction and Tools
• Purpose of Visualfoce
• MVC Architecture

Controllers

• Variables and Formulas
• Standard Controllers and Standard List Controllers
• Custom Controllers and Controller Extensions
• Using static resources and custom components
• Styling VF pages
• Overriding buttons, links and tabs with VF
• Using JavaScript in VF Pages
• Advanced examples

APEX

• Introduction to Apex
• Pupose of Apex

Apex Scheduling

• Triggers
• Invoking Apex
• Classes, Objects and Interfaces
• Testing Apex
• Dynamic Apex
• Batch Apex
• Debugging Apex
• Deploying Apex
• Developing Apex in managed packages

SObjects And The Database

• sObjects and the Database
• What is an sObject
• SOQL and SOSL Queries